FAQ

I'm having issues related to my apartment (heating, a/c, water, leaks). Who do I contact?
Please see: Reporting Problems page
I just moved in and my room has not been cleaned. Who do I contact?
Please see: Reporting Problems page. Also, please make sure to notify our House Manager Julie Gagnon (juliem@mit.edu). 
I've noticed my wifi signal isn't very strong. What can I do?
Please see: Reporting Problems page. To guarantee quick internet speeds, you can also obtain a free Ethernet cable from MIT IS&T.
What's the best way to reach all of Ashdown House residents?
If you are hosting an official Ashdown event and wish to promote it, you should use < ashdown (at) mit.edu >. This is the primary, moderated official mailing list onto which all Ashdown residents are subscribed. If you wish to contact the community on a more informal basis (to sell a chair, to borrow a hammer, to ask for information), you should use < ashdown-talk (at) mit.edu >. Please note attachments are not supported on this email; you can share documents with links instead. For more specific email lists, please see this page.
I don't receive any emails about Ashdown events. How can I be added to the mailing list?
If you are not an Ashdown resident, please consider adding yourself to < ashdown-talk (at) mit.edu > (Ashdown’s informal mailing list) at https://mailman.mit.edu/mailman/listinfo/ashdown-talk. If you are an Ashdown resident and wish to be added to < ashdown (at) mit.edu >, the primary, moderated official mailing list onto which all Ashdown residents are subscribed, please fill out the form here, or email < ashdown-tech (at) mit.edu > and let them know you would like to be added.
I receive emails from Ashdown but have moved out. How can I be removed from the mailing list?
  If you are no longer an Ashdown resident and wish to be removed from < ashdown (at) mit.edu >, please fill out the form here, or email < ashdown-tech (at) mit.edu > and let them know you would like to be removed.
How do I submit events to the Ashdown Anno?
Please use the following submission form: https://forms.gle/C11SVZ7Dp1sLyrNK7
I'm a resident and I have an event idea. Can I get funding to host it?
The Ashdown House Fun Fund is established for this type of activity. There are eligibility rules to follow, but generally it is very easy to host your own events and get reimbursed for it! Please see the [bottom of the] Community Events page for more information.
How do I reserve a room?
For the Hulsizer room, please see the room reservation policy here. For all other rooms, please see the reservation policy here.
I see the Ashdown events are being photographed. What are these photos for, and where can I access them?
The Ashdown Photographer takes pictures of events to document all the fun activities happening at Ashdown. Residents can access the photographs on the Ashdown House Facebook Page.
I'm having personal issues with my roommate. Is there any advisor or counselor who can help us navigate this living situation?
One of the roles of the Heads of House is to assist with roommate issues and personal challenges associated with living in a graduate dorm. Please contact them for guidance and/or more resources available to you.
I'd like to switch rooms. Is this possible?
Ashdown residents are able to switch rooms via our in-house lottery system. The lottery is run sporadically throughout the year – please keep an eye on emails to be notified of upcoming lotteries. If you have questions about the system or schedule, please contact the AHEC External Affairs Coordinator or the Heads of House.
I am not an Ashdown resident but I'd like to be. Does Ashdown hold lotteries throughout the year for new residents?
Please contact MIT Housing & Residential Services (HRS) to for details on the process of moving into Ashdown. HRS typically runs either a self-selection process or a lottery at least twice a year. Ashdown’s internal lottery is for current Ashdown residents to move rooms within Ashdown.